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   Our Quarantee

Best Performance Guarantee

warranty is effective on ATF Master Timber Floors Products purchased after July 1, 2009 and is subject to the limitations, exclusions, disclaimers and procedures set forth herein.

Warranty Coverage
  • Limited 7 Year Warranty on Timber Floors.
  • ATF Master Timber Floors provides a seven year warranty on all our workmanship, floorboard installation and related services in Melbourne. Our products come under our manufacturers' warranty; however wear and tear is obviously not covered under your warranty.
WARRANTY EXCLUSIONS
  • THIS WRITING IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE EXPRESS WARRANTIES PROVIDED HEREIN AND IS IN LIEU OF ALL OTHER EXPRESS AND/OR STATUTORY WARRANTIES BY THE MANUFACTURER, TO THE EXTENT PROVIDED BY LAW. THERE ARE NO IMPLIED WARRANTIES EXTENDING BEYOND THE TERMS OF THIS WARRANTY. ATF Master Timber Floors SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES OR DAMAGES.
  • Some states do not allow limitations or exclusions of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state.
Who is covered?
  • All warranty periods commence from the date of purchase. This warranty is offered to the original purchaser and is not transferrable unless, in the case that a builder or developer purchases the flooring. In this case, the owner of the property 12 months after purchase of the flooring will be entitled to full cover under this warranty.
What is not covered?
  • Wear that may be associated with water or liquid damage from any source (moisture ingress from any source into the board). Scratches, stains or indentations of any type are also not covered by this warranty.
  • Wear or structural deformation that may be associated with improper installation or improper maintenance procedures.
  • The instance of surface checking (fine surface splits), gloss variation between boards, colour variation between boards or natural features including gum veins, knots, insect trails etc. are considered a natural part of timber flooring and are therefore excluded from this warranty.
  • Damage, intentional or accidental, caused by abuse, misuse, stiletto heels, dragged objects, heavy furniture, sand, stones, castor wheels, dropped items etc.
  • Labour charges associated with any rectification work. In some cases, and only when a floor has been professionally installed by the retailer or place of purchase, reasonable labour costs may be considered, at the sole discretion of ATF Master Timber Floors.
  • Any costs associated with any rectification work required other than the supply of new flooring and scotia beading if necessary. Re-painting, removal of fixtures or furniture, accommodation and any other costs are specifically excluded from this warranty.
How to make a Warranty Claim and What is Covered?
  • To evoke a claim under this warranty, communication with the retailer that the flooring was purchased from must be made. Proof of purchase will be required when contact with the retailer is made. The retailer will then contact ATF Master Timber Floors to arrange an inspection of the flooring installed, shortly after which a determination will be made regarding the warranty claim. Only if the retailer is no longer trading, direct contact with ATF Master Timber Floors should be established by the consumer. Only an authorized representative of ATF Master Timber Floors can authorise a warranty claim. In the event that a claim is authorised, a remedy will be issued in writing by ATF Master Timber Floors. Remedies will be tailored to suit individual circumstances. Remedies can vary depending on the condition of the floor and warrantable area from full floor replacement to the repair of individual boards. The remedy on each claim will be at the sole discretion of ATF Master Timber Floors. Should board replacement be necessary, new boards from the current batch will be supplied to replace or repair boards. This warranty is in addition to, and has no impact on, statutory rights of any purchaser. Claims must be lodged by contacting the retailer from where the flooring was purchased within 15 days of the problem being noticed.
Australian Consumer Law
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • To submit a claim under this warranty, please write ATF Master Timber Floors, Customer Service Department, 3/19-25 Somerton Rd Campbellfield 3061, VIC Australia.
Acceptable Quality
  • Timber is fit for use in internal environments / installations and should not be used externally. Timber should be installed in a “timber flooring friendly environment” in which the area is occupied, protected from direct heat and sunlight and where heating and cooling systems are in place and used to control the internal temperatures and humidity. Timber should not be installed in wet areas including bathrooms, toilets, areas or rooms where a floor waste (water drain) is present or required. Residential kitchens are not considered as wet areas. Obviously, Timber should be installed as per the installation instructions and maintained in accordance with the Care & Maintenance Guidelines (available form www.atfmastertimberfloors.com.au or from your Timber Retailer.
Major Failure
  • As Timber is a natural product, small splits in the surface of the floor can occur. This is known as surface checking and should be considered normal. In addition, small surface blemishes in the coating or gaps that appear between boards as a result of seasonal or environmental changes can also be expected. The coating used to pre-finish Timber is not scratch or chip “proof” and reasonable care should be taken to avoid scratching and chips from occurring. In addition, some gloss variation between boards installed may occur. Note that gloss variation, surface checking, scratches, chips, gaps or small blemishes are NOT considered as major failure. They are considered part of purchasing a natural timber floor. These definitions are not intended to reduce or diminish the statutory rights of any purchaser.
  • As the warranties for Timber Flooring deal only with the manufactured goods, installation warranties should be sought from the installation company or individual completing the installation.



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